Inbound Call Support Executive


Minimum of 3 years


BS/BE (Computer Science /Computer Engineering/Software Engineering/IT)


Previous experience in a customer support role. Track record of over-achieving quota. Strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively

Job Description

  • Managing large amounts of inbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets

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